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General Booking, Cancellation and Accommodation Conditions

These General Conditions govern bookings made at La Serrería Complex. Making a reservation implies the acknowledgement and acceptance of all the conditions detailed below.

Tariffs and Cancellation Conditions

Flexible Standard Rate

  • To confirm the booking it will be necessary to pay a 30% of the total amount as an advance payment.
  • The remaining amount shall be paid on the day of arrival at the accommodation.
  • Allows free cancellation up to 7 days before check-in.
  • If the cancellation is made less than 7 days in advance, the advance payment made will be lost.
  • Once that period has elapsed, modifications and cancellations will not be accepted.

Early Booking Rate

  • To confirm the booking it will be necessary to pay a 30% of the total amount as an advance payment.
  • The remaining amount shall be paid on the day of arrival at the accommodation.
  • Allows free cancellation up to 14 days before check-in.
  • If the cancellation is made less than 14 days in advance, the advance payment made will be lost.
  • Once that period has elapsed, modifications and cancellations will not be accepted.

Long Stay Rate

  • To confirm the booking it will be necessary to pay a 30% of the total amount as an advance payment.
  • The remaining amount shall be paid on the day of arrival at the accommodation.
  • Allows free cancellation up to 7 days before check-in.
  • If the cancellation is made less than 7 days in advance, the advance payment made will be lost.
  • Once that period has elapsed, modifications and cancellations will not be accepted.

Non-refundable fare

  • The 100% of the reserve amount it must be paid at the time of booking.
  • This tariff cancellations, modifications and refunds are not permitted once confirmed.

Last Minute Fare

  • The 100% of the reserve amount it must be paid at the time of booking.
  • This tariff cancellations, modifications and refunds are not permitted once confirmed.

Arrivals and No-Shows

  • The schedule for Check-in It starts from 4:00 pm and check-out must be carried out before 12:00.
  • If you plan to arrive after 22:00, you must notify the accommodation in advance.
  • The reservation may be considered No-show if the guest does not show up on the day of arrival or arrives after 22:00 without prior notice.
  • In case of No Show, the property may cancel the booking, and the conditions of the booked rate will apply.
 

Online Check-in (Mandatory)

  • In accordance with current regulations on the registration of travellers, All guests must compulsorily complete online check-in prior to arrival.
  • A few days before the check-in date you will receive a link to complete the process quickly and securely.
  • The online check-in must be completed before accessing the accommodation, being an essential requirement to formalise the entry.
  • Complejo La Serrería does not have a physical reception desk, so access to the accommodation will only be possible once online check-in has been successfully completed by all guests required to do so.

Accommodation occupancy

  • Only guests included in the reservation and duly registered via online check-in may stay.
  • Exceeding the maximum capacity of the apartment or accommodating unregistered guests without express authorisation from the property is not permitted.
  • Minors must be accompanied at all times by a responsible adult.

Services Included

  • The booking price includes exclusively the accommodation and the services expressly indicated in the booking confirmation.
  • The reservation does not include breakfast, lunch, dinner, drinks, or any other catering service.
  • All apartments have a fully equipped kitchen so that guests can prepare their own meals during their stay.

Housekeeping during Stay

  • The reservation includes cleaning of the accommodation prior to arrival and final cleaning after departure.
  • The booking does not include daily cleaning service, towel change, bed linen change or room service during the stay, barring express agreement and always subject to availability.

Pets

  • Pets are welcome, subject to prior notice to the accommodation and the corresponding supplement.
  • Owners shall be responsible for the behaviour of their pets and for any damage or nuisance they may cause during their stay.
  • Pets are not permitted to be left alone in the apartment, except for the time their owners use the complex pool, provided they remain calm, do not bark continuously or cause a disturbance to other guests.
  • Pets are not allowed in the jacuzzi, the shower area or the pool enclosure.

Code of Conduct

  • Please respect the peace and quiet of other guests, especially between 23:00 and 09:00 hours.
  • Parties, celebrations or activities that may cause a nuisance are not permitted.
  • Guests must make responsible use of the apartment, the furniture and all communal facilities.
  • Visits from non-resident guests must be authorised in advance by the accommodation.
 

Damage and Liability

  • The guest shall be responsible for any damage caused by negligent or improper use of the apartment, the furniture, the equipment or the common facilities.
  • Any damage caused during the stay must be reported to the accommodation as soon as possible.
  • The accommodation provider may claim the amount corresponding to any damage caused during the stay.
 

Swimming Pool and Communal Facilities

  • The swimming pool, barbecues, outdoor dining area, garden and other communal areas must be used with respect for the rules of harmonious coexistence and established schedules.
  • The opening of the swimming pool and the operation of any facility may be affected by maintenance work, weather conditions, breakdowns or other circumstances beyond the control of the accommodation.
  • The use of the swimming pool and the rest of the communal facilities will always be under the sole responsibility of the guests.

Personal items

  • The accommodation accepts no responsibility for the loss, theft or misplacement of money, jewellery, documents, electronic devices or other personal items during the stay.
  • Guests are advised to look after their belongings properly at all times.

Early checkout

  • Voluntary departure prior to the scheduled end date of the stay shall not entitle the guest to a refund for the unutilised nights, unless otherwise provided by applicable legislation or the specific conditions of the booked rate.

Force Majeure

Complejo La Serrería shall not be liable for the inability to provide any of the services offered, either totally or partially, when this is due to circumstances beyond its control, including, but not limited to, facility breakdowns, cuts in the electricity, water, gas, internet or telecommunications supply, adverse weather events, actions by competent authorities, health emergencies or any other situation constituting force majeure.
In these cases, the accommodation provider shall take reasonable measures to minimise the inconvenience caused to guests, without this giving rise to any right to compensation, except in the cases provided for by applicable legislation.

Acceptance of Terms

Booking confirmation and corresponding payment imply full acceptance of these terms General Booking, Cancellation and Accommodation Conditions, as well as the operating rules of La Serrería Complex.
Upon confirming the reservation, the guest declares that they have read, understood and accepted all of these conditions, and undertakes to comply with them throughout their stay.
For anything not covered in these General Conditions, current Spanish legislation regarding tourism, consumers and users, as well as any other applicable regulations, shall apply.
Last updated: August 2026.

FAQs · Bookings and cancellations

To confirm your booking, you must pay a 30% of the total amount as a deposit.
The remaining 70% may be paid on the day of arrival, either in cash or via a payment link to pay by credit or debit card.
For non-refundable rates, payment of 100% of the total amount must be made at the time of booking.
It depends on the contracted rate:
•Flexible Standard Rate: Free cancellation up to 7 days before arrival.
• Long Stay Rate: free cancellation up to 7 days before arrival.
Advance Purchase Rate: free cancellation up to 14 days before arrival.
Non-refundable Rate and Last Minute Rate: no cancellations accepted.
Once the free cancellation period for the contracted fare has passed, cancellations, date changes, or refunds will not be accepted.
A reservation is considered a «No Show» when the guest does not arrive on the day of arrival or arrives after 10:00 PM without having previously notified the accommodation. In this case, the conditions of the booked rate will apply.
Check-in is from 16:00.
Check-out time is by 12:00 PM on the day of departure.
A few days before your arrival, you will receive a link to check in online, and once completed, we will provide you with access instructions for the accommodation.
 
Modifications will be subject to availability and the terms of the contracted rate. If you need to make any changes, please contact us as soon as possible to explore the available options.
 
Yes. In accordance with current regulations, all guests must complete the traveller check-in before accessing the accommodation. At Complejo La Serrería, we do not have a physical reception, so check-in must be done online using the link you will receive before your arrival.
 
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